Business Overview 

We deliver our capabilities in four kinds of content— Original Content, Branded Content, Performance Content, and Campaign Content—to create powerful work for clients, built around stories and ideas. By developing content, we control creative, context, targeting and reach. Through our relationships and industry experience we lean on creators and editorial teams at our properties to create a voice in their work, that performs better, because it resonates in a more authentic way. 

Position Summary

Mediabrands Content Studio seeks a highly organized and experienced Associate Director to lead project management and program activation across all custom content programs for our USPS account. This is a pivotal cross-functional role requiring collaboration with Integrated Account Leads, Media, Audience Strategists, and Creative Experts to flawlessly execute custom content programs. The ideal candidate possesses a deep understanding of federal brand marketing regulations and a passion for managing demanding, sensitive client needs.

You will be at the heart of our custom content partnerships, translating big ideas into impactful campaigns through tactical plans. You are a solution-oriented self-starter, adept at managing multiple work streams with precision and attention to detail. You are passionate about fostering client relationships and managing demanding and sensitive business needs. You have experience managing content programs that include media touchpoints like linear TV, audio, custom video production, and talent/influencer. This role offers significant visibility and substantial professional development opportunities within a collaborative, inclusive, and supportive team environment. You will report to the VP, Content Director of Activation and collaborate closely with internal agency teams (Creative, Production, Talent, Content Experience, Media Investment, and Planning).

Mentorship and collaboration are key priorities, and you will be partnered with some of the best in our industry. You can expect a collaborative, inclusive, and respectful team culture. We believe in amplifying each team member’s innate strengths, while providing consistent and thoughtful constructive feedback to address individual areas for improvement, so you can grow your skillset, develop new capabilities, and further your career.

If you have a passion for sharing your expertise, learning from others, mining for new process and inspiration, and building productive partnerships across multiple teams, we’d love to hear from you.

Responsibilities:

• Project Management & Operations: Develop and implement consistent project workflows from initiation to completion, including partnering with Creative on vendor RFP processes and proposal analysis, client/internal status meetings, timeline management, project kickoffs, legal/regulatory review, and partner/agency relationship management.
• Client Relationship Management: Cultivate strong relationships with senior client and agency stakeholders, ensuring high client satisfaction and retention. Proactively anticipate challenges and collaborate with cross-functional teams to develop solutions.
• Communication & Reporting: Provide clear, concise weekly (or agreed-upon interval) status reports to clients, including pre- and post-meeting agendas and detailed recaps. Ensure quality control of all client-facing materials.
• Process Improvement: Continuously analyze internal workflows, identifying areas for improvement and implementing efficient solutions to enhance quality and timelines. Design and implement operational processes aligned with best practices and regulatory compliance.
• Compliance & Risk Management: Maintain a thorough understanding of legal requirements and checkpoints for content creation, ensuring all work remains compliant. Immediately escalate serious client issues to your manager, providing recommended solutions whenever possible.

Desired Skills & Experience

• 5+ years of experience in digital media, marketing, advertising, agency production, or project management, with a proven track record of successful client management. Experience with government clients is highly preferred.
• Demonstrated expertise in operational leadership, creative production, change management, and organizational development.
• Exceptional communication and cross-functional collaboration skills.
• Ability to manage multiple complex projects simultaneously, meeting tight deadlines.
• Strategic thinking and a proactive approach to problem-solving.
• Deep understanding of content programs encompassing linear TV, audio, custom video production, and talent/influencer marketing.
• Strategic thinking and process improvement
• Proven leadership in operations and creative production
• Client relationship management
• Strong project management skills and meticulous attention to detail
• Excellent communication and cross-functional collaboration skills
• Experience managing multiple projects/work streams simultaneously
• Knowledge of government-led client business operations

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days. 

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award. 

The salary range for this position is posted below.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.   

Employment Transparency

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email [email protected].

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.