Client Partner

Location: London, England, United Kingdom
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Agency: Mediahub - United Kingdom
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Job Function: Client Services
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Type of Contract: Regular

OUR MANIFESTO  

What happened to media? Why are so many plans devoid of real thinking and real and even contrarian points of view. Where is the individual and critical thinking that clients desperately need and want? Why are so many brands saying similar things in similar places? Media has become mindless.  

How did we get here? It’s easy to blame technology, but technology’s not the problem – it’s how we’ve been using it. We’ve let advanced automation turn us into automatons, mindless media zombies managing push button platform solutions. Most of the tools we are using are the same and we’re wondering why it’s so hard to make a difference. We’ve become addicted to automation, and we risk becoming an industry on autopilot.  

At Mediahub we have a different perspective. We embrace automation but reject autopiloted solutions. We harness the power of artificial intelligence but keep human judgment in the cockpit. We develop and celebrate people who take technologies to new heights. People who refuse to run a race to the bottom. People who love the practice of media and believe that people should drive technology and not the other way around. People who believe that one size never fits all. Mediahub is a home for pilots not passengers.  

Mediahub pilots challenge everything, including ourselves, constantly questioning until we find a better way. It’s why we piloted a predictive demand generation model, pioneered new metrics built on social traction & attention and built an imaginative culture of outstanding people that have won accolades from independent sources across the marketing and media landscape.  

 

If you believe media should be more than mindless. We’re your hub. We’re Mediahub. Less auto, more pilot. 

 

Position overview 

The Client Partner is a senior leadership role that encompasses strategy, planning, account management, insights/analytics, and media activation across multiple touchpoints. We are seeking a highly strategic, articulate, ambitious, and innovative individual who will lead and inspire client teams. 

In this role, you will be responsible for developing a compelling vision for your client group, setting clear KPIs, and establishing milestones to achieve that vision. Your leadership will unite teams across various disciplines within Mediabrands, motivating them to deliver best-in-class work. You will foster a collaborative and empowering environment that supports and encourages personal and professional growth. 

 

Role and Responsibilities 

 

The responsibilities of the Client Partner at Mediahub includes, but not limited to: 

Leadership 

  • Lead and manage a client portfolio and serve as the senior-most consultant for your portfolio of clients, building transformative relationships while identifying both current and future business needs. 
  • Provide strategic leadership and collaborate with your team to deliver strategic direction across the entire Mediahub business, ensuring an integrated approach for both brand and performance objectives within your client groups. 
  • Foster a high-performance team and cultivate a positive, high-performing team environment, grounded in transparency and open communication, to inspire excellence. 
  • Oversee and promote seamless collaboration across the team and all SBU divisions, ensuring consistent, high-quality outputs across all touchpoints. 

 

Commercial & Operational Excellence 

  • You will be responsible for driving client revenue growth and fostering organic expansion across key accounts, using Mediabrand’s services and overseeing team profitability and client P&L management. 
  • Ensure the team structure is optimised, regularly evaluating resource levels and adapting the structure as necessary to meet future business objectives. 
  • Lead operational excellence by ensuring governance compliance throughout the business. Collaborate with the team to proactively identify and implement processes that ensure quality control, and efficiently manage workstreams and deliverables across the entire organization   

Full Funnel Channel Planning 

  • Drive planning excellence by overseeing the development of strategic output that delivers a comprehensive full-funnel vision for the client.  

Data Driven Marketing   

  • Lead data driven marketing approach/es and set up learning agendas to ensure each client is future ready 
  • Lead conversations on data related projects and identify appropriate SBU’s to collaborate with to produce client facing POV’s / strategies with the end goal to ensure the client is future fit 

 

Qualifications: 

  • Ability to manage multiple projects in a fast-paced environment while quickly learning and applying new concepts and tools. 
  • A strategic thinker and client leader, with the ability to craft bold, forward-thinking strategies that maintain a competitive edge. 
  • Operational excellence: Demonstrated ability to create a clear sense of purpose, cultivate a high-performance culture, and build capability at all levels, with proven experience delivering results through collaboration with others. 
  • Confident, persuasive, and collaborative, with strong written communication and presentation skills. 
  • A trusted partner and proven collaborator, skilled at navigating and influencing across organizational structures and cultures, both internally and externally, while managing significant stakeholders and key industry relationships. 
  • Committed to continually improving ways of working, always seeking better methods. 
  • Strong commercial and business acumen, with a solid understanding of business models and industry trends. 
  • Proven ability to unlock organic growth within existing client portfolios by identifying and capitalizing on commercial opportunities. 
  • A leader who values their team as individuals, known for being someone people enjoy working with and for, and skilled at developing, retaining, and attracting talent at all levels.  

 

 

The Perks

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:

  • Flexi–leave, with 25 days annual leave to be taken as minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year
  • Free breakfast and free lunch
  • Early finish Fridays
  • Core Hours (Mon-Thurs, flexible start/finish times)
  • Retail discounts
  • Wellbeing programme
  • Interest free season ticket loan
  • Paid time off for Volunteering
  • Group Income Protection
  • Life Assurance
  • Private Medical Insurance or Health Cash Plan (dependent on level)
  • Group Personal Pension Plan with matched contributions from 3-6%
  • Generous Parental Leave & Pay
  • Independent mortgage advice
  • Financial education
  • Employee Assistance Programme
  • Free eye tests
  • Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!