Account Director

Location: New York, New York, United States
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Agency: Kinesso Performance Marketing - United States
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Ref#: 9616
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Job Function: Client Services
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Type of Contract: Regular

Business Overview 

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com.

Position Summary 

The Account Director will lead and oversee the account management team, ensuring client satisfaction and the successful delivery of media services. The Account Director will act as a liaison between the client and internal stakeholders working across programmatic, paid social and other performance media campaigns. This role involves managing client relationships, driving strategic initiatives, and collaborating with internal teams to meet and exceed client expectations. The Account Director will need a strong addressable media background with retail experience to succeed in this role.  

Responsibilities 

Client Relationship Management: 

  • Develop and maintain strong relationships with key clients, acting as the primary point of contact for escalations and strategic discussions. 
  • Ensure the timely and successful delivery of solutions according to client needs and media objectives. 
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. 
  • Assist with challenging client requests or issue escalations as needed. 
  • Recommends targeted, innovative media vehicles consistent with media strategies ranging from RMNs to 3rd party partners. 
  • Develop trusted, long-term relationships with senior clients, partner agencies and vendors. 

Sales & Revenue Growth: 

  • Develop and implement account management strategies to achieve business objectives and client satisfaction. 
  • Identify opportunities for growth within existing client accounts and collaborate with the sales team to drive new business. 
  • Develop POV’s to keep client informed on industry trends. 

Project Oversight: 

  • Oversee the planning, execution, and delivery of client projects, ensuring they are completed on time, within scope, and within budget. 
  • Coordinate with internal and external teams (e.g. Brands, Criteo) to ensure seamless service and performance delivery. 

Performance Monitoring: 

  • Monitor account performance metrics and provide regular reports to senior management. 
  • Analyze account data to identify trends, opportunities, and areas for improvement. 

 

Required Qualifications: 

  • Minimum of 7+ years of experience in account management or client services, with at least 3-5 years in a leadership role, preferably at a digital or full-service agency 
  • Strong working understanding of the Paid Social platforms
  • Proven track record of managing large accounts and delivering successful client outcomes. 
  • Agency and/or Commerce media experience preferred.  
  • Strong leadership and team management skills. 
  • Thorough understanding of the digital marketing landscape. 
  • Ability to manage cross-device and cross-channel addressable marketing campaigns.  
  • Strategic thinker with strong problem-solving and decision-making abilities. 
  • Proficiency in MS Office applications (Excel, Outlook, PowerPoint, Word) and CRM software. 
  • Responsible for mentoring, leading and training the team in ways of working. Effectively communicating agency goals, managing workloads and providing performance feedback and career development support.  
  • Ability to manage team, both upwards and downwards, to ensure cross team communication. 
  • Self-starter with strong organizational skills and the ability to multitask in a fast-paced environment. 
  • Excellent communication and interpersonal skills, with the ability to build and maintain client relationships. 
  • Close attention to detail and a commitment to quality. 

 

Preferred Qualifications:  

  • Experience in retail/beauty is preferred. 
  • Experience working with cross-functional teams and managing multiple projects simultaneously. 

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days. 

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award. 

The salary range for this position is posted below.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.   

Employment Transparency

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email [email protected].

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com. 

Salary Range
$150,000$160,000 USD