Affiliate Account Director

Location: United Kingdom
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Office: London
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Agency: Reprise - United Kingdom
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Ref#: 6315

About Us 

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning performance marketing and data and technology. Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com 

Role Description 

We’re growing at an impressive rate as we continue to broaden and deepen the solutions we provide for our clients. To keep pace, we’re expanding the Marketing Practice senior leadership with a high performing individual to lead and grow strategic client relationships, inspiring teams to deliver world-class creative, and ensure the right environment is in place for market-leading success.

An effective Account director has great aptitude in building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account managers, supervisors and executives.

The goal is to undertake account management responsibilities and supervise team members. You will be reporting to the Head of Affiliates and will be a vital part of the on-going growth plan.

Responsibilities:

  • Lead and oversee the client servicing teams to ensure exceptional delivery of services and maintain strong client relationships.
  • Predominantly focus on account growth of the multiple clients within Vouch, as well as new business acquisition.
  • Develop and execute strategic plans to meet and exceed client expectations, driving performance and ROI.
  • Collaborate with internal teams, including account management, creative, and media, to deliver integrated solutions that align with client objectives.
  • Creating long- and short-term strategy across all Digital and non-Digital channels.
  • Act as a senior point of contact on client accounts that integrate multiple client and publisher verticals
  • Act as a primary point of contact for key clients, understanding their needs, and presenting innovative solutions.
  • Foster a culture of excellence, mentorship, and continuous improvement within the client services department.
  • Upselling our services to all current clients.
  • Be integral in the preparation and delivery of new business acquisition and client pitches.
  • Some elements of project management, ensuring campaigns are delivered on time and within budget.

Client Leadership

  • Act as trusted partner and advisor, with a thorough understanding of the client’s business objectives and aspirations
  • Lead on multiple client accounts at any one time, ensuring team efficiency, operational excellence, and performance of delivery is continuously achieved
  • Encourage deeper conversations around repeat performance and new opportunities within each account
  • Navigate any issue resolution with clients and senior stakeholders
  • Make a lead on campaign design, development and presentation, so the Clarify business is always seen as market-leading
  • Inspire, mentor, motivate and guide internal and external resources for exceptional delivery of award-winning work
  • Serve as the point of contact for clients in your portfolio

 

Business Leadership

  • Development, direction and delivery of strategic account growth plans and activity
  • Monitoring and management of account P&Ls including time allocation and value-based pricing
  • Contribute to the department vision and business plan
  • Planning talent and resource levels so they’re matched with client needs and ensures expectations are exceeded

 

Improving Performance

  • Create a culture of continuous improvement and traction
  • Team and individual targets are aligned to company strategy and positively impact financial performance
  • Drive improvements in Gross Margin achieved over time
  • Use data management to highlight client risks and issues

Requirements:

  • A strategic thinker who can create innovative client growth strategies, combined with the tactical ability to execute
  • Inspiring and managing clients in FTSE 250 companies, across multiple stakeholders, adding real value to their output and performance (minimum of five years’ marketing agency experience desired)
  • A powerful communicator, with strong negotiation, presentation, and organisational skills
  • A team player, who the know-how to create a structure that enables the agency to continue its ascent in both market share, and wider influence
  • A proactive and trusted team leader who will act as a pillar of support and soundboard to the wider Marketing Practice Team

 

Employee Transparency 

At Mediabrands and Kinesso, we celebrate difference and believe this makes us stronger. Mediabrands and Kinesso are equal opportunity employers and committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law. 

Please reach out to our Talent Inclusion Specialist Jess at [email protected] if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application. 

THE PERKS 

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:  

  • Flexi–leave, with 25 days annual leave to be taken as minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year  
  • Free breakfast and free lunch  
  • Early finish Fridays 
  • Core Hours (Mon-Thurs, flexible start/finish times)   
  • Retail discounts 
  • Electric vehicle salary sacrifice car scheme 
  • Wellbeing programme, including Headspace & flu jabs 
  • Interest free season ticket loan  
  • Paid time off for Volunteering  
  • Group Income Protection  
  • Life Assurance  
  • Private Medical Insurance or Health Cash Plan (dependent on level)  
  • Group Personal Pension Plan with matched contributions from 3-6%  
  • Generous Parental Leave & Pay   
  • Independent mortgage advice  
  • Financial education  
  • Employee Assistance Programme  
  • Free eye tests  
  • Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!